At Union Physical Therapy, your successful recovery is our highest priority. While our physical therapists focus on your hands-on treatment, our dedicated administrative team works tirelessly behind the scenes to ensure your entire experience is smooth, supportive, and stress-free.
We consider our administrators to be essential members of your care team. They are highly trained patient advocates, committed to providing the highest level of customer service and helping you navigate every step of your journey with us. From your first call to your final visit, they are here to clear the way so you can focus on what matters most—getting better. We deeply appreciate their incredible work, as it is fundamental to helping you achieve your therapy goals.
How Our Team Can Help You
Our administrative professionals are your primary point of contact for all logistical aspects of your care. They are ready to assist you with:
- Scheduling: Finding the perfect appointment time to fit your busy life.
- Therapist Matching: Connecting you with the best physical therapist on our team to treat your specific condition and meet your unique goals.
- Insurance Navigation: Helping with insurance verification and managing the prior authorization process.
- Billing & Payments: Answering questions about your bill and processing payments securely and efficiently.
Connecting With Us Is Easy
We are here to help whenever you need us. You can reach our administrative team through whichever method is most convenient for you.
- Phone or Text: (206) 588-0855
- Email: [email protected]
To ensure you get the quickest and most accurate assistance, please direct your questions to the right person:
- For Scheduling & Therapist Information: Our Patient Care Coordinators are experts at managing appointments and can provide insight into which therapist is the ideal fit for you.
- For Billing Questions: Our Billing Manager is the best resource for any questions related to your account statements, payments, or the financial aspects of your care.
A Note on Your Insurance Coverage
Navigating insurance benefits can often be confusing. While our team is skilled at verification and billing, the most accurate and detailed information about your specific plan, coverage, and out-of-pocket costs will always come directly from your insurance provider.
We strongly encourage you to call the member services number on the back of your insurance card first to get a clear understanding of your physical therapy benefits.For general information on the insurance plans we accept, please visit our Insurance Information page.
